According to the Central Bank of Bosnia and Herzegovina (CBBH) data, 24 commercial banks provided cards operations services as of the end of 2017. In question are the global brands: MasterCard, Visa, American Express and Diners, while only two banks offer the sole domestic card – Bamcard.
The total number of active cards in the past year was 2.005.213, contrary to 2016, when there were 2.042.280 cards held by citizens of Bosnia and Herzegovina. This is a decrease of 37.067 cards compared to 2016, but it did not reflected the amount. Debit cards are the most represented one.
The total value of transactions realized using cards in the country and abroad in the last year amounted to KM 9.511.334.218, and in comparison to 2016 it is an increase by KM 719.953.149, when the total value of transactions realized amounted to KM 8.791.381.069.
In 2017, out of total value of transactions, carried out by the ATM, in the country and abroad, cash in the amount of KM 6.754.333.637 or 71% percent of value was realized, while at the POS there were realized KM 2.757.000.581 or 29% percent of the value. In the past year, the percentage of realized cash by the ATM and POS terminals amounted to 81%, and the value of goods and services amounted only to 19% of the total turnover through cards.
The total nuber of transactions in 2017 was 78.902.847, and the average value per transaction was KM 121 and it is increased by KM 9 compared to 2016. The average annual turnover per card in 2017 amounted to KM 4.743, and it is increased by KM 439 compared to 2016.
Last year, at the ATM and POS terminals of the banks abroad, citizens of Bosnia and Herzegovina, via cards issued in the country, withdrew the amount of KM 529.460.973 which is higher by KM 35.795.102 compared to the previous year. Out of this amount, cash in the amount of KM 149.116.978 at ATM and POS terminals was realized, and for the goods and services, at POS terminals, the amount of KM 380.343.995 was realized.
In 2017, foreign citizens, using cards issued by their foreign banks, realized KM 1.740.228.080 on ATM and POS terminals of banks in Bosnia and Herzegovina, out of which through ATM and POS terminals, the cash in the amount of KM 1.212.928.661 was withdrawn, while the goods and services were bought in the amount of KM 527.299.419 via POS.
Banks are working intensively on installing of a large number of ATM and POS machines. During the last year, there were 1.539 ATMs in total and 27.458 POS terminals, out of which 26.673 in stores and 785 at bank counters.
All banks in Bosnia and Herzegovina offer internet banking or some type of electronic banking. Data show a trend of increasing the number of clients using these services. This type of service covered a total of 490.859 entities in 2017, while in 2016, there were 383.761 entities who used this service. Out of total number of customer of internet or some kind of electronic banking, 64.961 were legal entities and 425.898 were physical ones.