In the eight clinics of the Clinical Center of the University of Sarajevo (KCUS), patients can make an appointment through the e-Order program of the Health Insurance Institute of the Canton of Sarajevo.
The program of computerization and modernization of the patient ordering system, as stated on Wednesday at the press conference, will introduce greater transparency in the work, facilitate and speed up the work of doctors and health workers, and make the process of ordering indicated examinations easier for patients.
The e-Order program was presented by acting General Director of KCUS Alen Pilav, President of the Board of Directors of KCUS Benjamin Kulovac, Minister of Health Enis Hasanović and Director of the Sarajevo Canton Health Insurance Institute Muamer Kosovac, the institution that carried out the entire computerization.
“We are here for the patients and this is a way to make it easier for them to order specialist and subspecialist examinations within the Clinical Center’s work. This improves the health service in the Sarajevo Canton, primarily in the Clinical Center and the entire health system of the Sarajevo Canton,” Pilav said.
Although the waiting list will not be completely abolished, he added, patients will be spared the unnecessary walk from their clinic to the Clinical Center.
When they finish the examination and receive a recommendation for one of the examinations to be performed within the Clinical Center, the patients will immediately, as was said, receive the first free appointment and this is very transparent and visible on the list. Patients no longer have to go for appointments, then go for referrals, and then go for results.
The first phase of the e-Ordering project was attended by eight KCUS clinics, General Hospital “Primarius Dr. Abdulah Nakaš”, and as Kosovac said, in the further period, a complete integration of the system will follow, where e-Ordering will fully come to life.
Hasanović announced that he will strive to digitize and connect all healthcare institutions because this is the future of both medicine and public administration.
Everyone agrees that there will be waiting lists, but they can be reduced in such a way that doctors, medical and non-medical staff will be offered work on Saturdays and Sundays in two shifts, in all departments where they have waiting lists, with compensation for their work.
The reception of patients will also be contracted with private clinics, all with the aim of keeping patients from waiting long.
